Shipping & Returns
SUPPLY OF PRODUCTS
Our supplier of CBD is fully licensed under the terms of the 2018 Farm Bill restates the requirements from the 2014 Farm Bill that states may enact industrial hemp programs through the States’ Department of Agriculture. Our supplier has a current, valid industrial hemp license from the Colorado Department of Agriculture.
TRADING NAME
This website is operated by M2Bio Sciences Food and Beverages (Pty) Ltd. LivianaTM is a registered trademark of M2Bio Sciences Food and Beverages (Pty) Ltd.
SHIPPING
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please allow up to 2 weeks in some cases for your items to all be shipped. If after 2 weeks an item cannot be shipped out still, we will give you a store credit for the amount.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. If you order wholesale you may be charged more shipping before we send the product out based on weight. We charge shipping per vendor in some cases and try our hardest to keep shipping costs to a minimum.
RETURNS & REFUNDS
You may return most new, unopened hardware items within 15 days of delivery for a full refund only if there is a default and we are notified within 48 hours of receiving your products with a restock fee of 15%. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.) In rare cases we might offer a store credit if the situation is relevant. But there are no guarantees and are situational.
We can not accept returns on orders which have already been dispatched as our products fall into the perishable goods category. If you would like to cancel or amend an order please contact us immediately via email to info@liviana.co.za immediately.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
IF THERE’S A FAULT WITH THE PRODUCT
We’re committed to selling high-quality products. But we appreciate that sometimes you might want to exchange or return something you’ve bought if the product has not arrived as expected.
Make sure you check your items carefully for any signs of damage or the date to the tamper seals before they’re used. It’s a good idea to keep your receipt or order number as you might need them as proof of purchase.
Do not return the goods, send a photo of the problem or breakage for replacement to be sent as soon as the problem is certified. If there is any problem with the quality, we may ask you to return it by post at our cost.
If you have had the product for more than three months, then contact us to discuss what we can do.
VAT
All prices of products shown on the Website exclude Value Added Tax at the current rate of 15%. If you require a Full VAT invoice you can request this from our accounts department. Please allow up to 10 working days for the full VAT invoice to be sent.
P&P CHARGES
For most items, prices are shown exclusive of postage and packaging charges; these will be shown separately at the checkout stage before you place your order.
DELIVERY
We will notify you of the dispatch dates should you request; however, we do not guarantee delivery dates or times.
CIRCUMSTANCES BEYOND OUR CONTROL
We are not responsible and hold no liability for any failure to perform delivery Services where such failure or delay results from any circumstances outside our reasonable control; including but not limited to adverse weather conditions (such as snow, flood and extreme winds), fire, explosion, accident, traffic congestion, obstruction of any private or public highway, riot, terrorism, act of God, or industrial dispute or strike.
CHANGING OR CANCELLING AN ORDER
We ask you to contact us to let us know of any problems including faulty, wrong items or damaged in transit goods. Personalized products or orders already shipped can not be refunded, cancelled or exchanged.
REPORTING A PROBLEM
If for any reason you are not happy with your order, please contact us by email at info@liviana.co.za. We aim to acknowledge any complaint within 7 working days (usually it takes 2-3 days), and will do our best to resolve it within 14 days. We may ask you to take a photograph of the product to help us communicate with our suppliers and correct any future problems. Should it be necessary, we will then advise you how to return your item.
INTELLECTUAL PROPERTY RIGHTS
The Website and all intellectual property protecting the Website (“Content”) are the sole and exclusive property of us or our licensors.
You may view the Website on your computer screen and print its contents on your printer for your personal and non-commercial use only. For the avoidance of doubt, anything printed will form part of the Content.
Without our written consent, you may not use, transfer, adapt, copy or reproduce any part of the Content, this Website or its source HTML code in whole or in part, in any form or by any means, electronic, mechanical or otherwise, except for the sole purpose of viewing its content. This includes electronic reproduction by uploading or downloading.
You warrant that it is legal for you to view this Website is the jurisdiction to which you are subject. You are responsible for compliance with all laws of that jurisdiction, in viewing or using the Content.
All Contents of this Website are: © M2Bio Sciences Food and Beverages (Pty) Ltd.
LICENCE TO USE THE WEBSITE
Provided you are eligible to use the Website you may view, download for caching purposes only, and print pages from the Website for your own personal use, subject to the restrictions below.
You must not without our express written consent:
- republish material from the Website (including republication on another website)
- sell, rent or otherwise sub-license material on the Website
- reproduce (by downloading or uploading), duplicate, copy or otherwise exploit material on the Website for a commercial purpose.
CUSTOMER TESTIMONIALS
You are solely responsible for any content (in whatever form) that you upload, publish, display, post on, or transmit to or share with other users on the Website (User Content) and we accept no responsibility in relation to the same.
You agree that we are under no obligation to pre-screen or control User Content that is made available on the Website and as such we do not guarantee the suitability, accuracy or quality of such content.
However, we may take such action as we deem appropriate to deal with the posting of unsuitable User Content, including suspending or cancelling your account, restricting your access to the Website, or commencing legal proceedings against you.
Ownership of your User Content, and any intellectual property and proprietary rights in your User Content remains with you. However, by uploading, publishing, displaying, posting or transmitting User Content on the Website, you hereby grant us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute such material in any media, together with the right to sub-licence such rights.
You must not use the Site in any way that causes, or may cause, damage to the Website or impairment of the availability or accessibility of the Website.
You must not use the Site in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use the Site for any purposes related to marketing without our express written consent.
You must not use the Site to copy, publish or send mass mailings or spam.
You must not use the Site to copy, publish or send material which is illegal or unlawful, or material which could give rise to legal action under English and other applicable law. All material you copy, publish or send via the Site must not be defamatory, obscene, indecent, hateful, discriminatory or inflammatory; such material must not infringe any person’s intellectual property rights or rights of confidence, impinge upon any person’s privacy, or constitute incitement to commit a crime; further, material must not be misleading, deceptive, sexually explicit, threatening, abusive, harassing or menacing.
You agree to indemnify us, our officers, employees or licensors in respect of any loss that we or they may suffer as a result, directly or indirectly, of any breach by you of any provision of this section.
LIMITATIONS OF LIABILITY
The information on the Site is provided free-of-charge. You agree that you use the Site entirely at your own risk.
Whilst we endeavour to ensure that the information on the Site is correct, we make no warranties, whether expressed or implied in relation to its suitability, reliability, completeness or accuracy for any purpose; nor do we commit to ensuring that the Site remains available or that the material on the Site is kept up-to-date.
We acknowledge that we may be liable for direct and foreseeable losses arising from our acts or omissions in connection with the Site. However, in all other circumstances we shall not be liable for any damages whatever, including but without limitation to, loss of or damage to property, damages for loss of use, data or profits, arising out of the use or performance of the Site, the provision of or failure to provide services, or for any information obtained through the Site, or otherwise arising out of the use of the Site or interactions between users of the Site (whether online or offline), whether based on contract, tort (including negligence), or otherwise, without limitation, even if we have been advised of the possibility of damage.
However, nothing in these terms and conditions shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.
If you are dissatisfied with any portion of the Site, or with any of these terms and conditions, your sole remedy, except as specifically provided in these terms and conditions, is to stop using the Site.
VARIATION
We may revise these terms and conditions from time-to-time and without individual notice to you. Please check this page regularly to ensure you are familiar with the current version. You will be deemed to have accepted any modifications if you continue to use the Site after they have been posted.
AVAILABILITY
We reserve the right at any time to modify or discontinue, temporarily or permanently, your access to or use of the Site with or without notice.
VIRUS PROTECTION AND COMPATIBILITY
While certain precautions have been taken to detect computer viruses and ensure security, we cannot guarantee that the Site is virus-free and secure.
We shall not be liable for any loss or damage which occurs as a result of any virus or breach of security. We do not give any warranties as to the compatibility of the Site with your computer systems, software and/or hardware.
ENTIRE AGREEMENT
These terms and conditions constitute the entire agreement between you and us in relation to your use of the Site, and supersede all previous agreements in respect of your use of the Website.
GENERAL
A failure or delay by us in enforcing compliance with these terms and conditions shall not be a waiver of that or any other provision of these terms and conditions.
If any of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
LAW AND JURISDICTION
These terms and conditions will be governed by and construed in accordance with Republic of South African law, and any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of the Republic of South African.
CONSUMER CONTRACTS (INFORMATION, CANCELLATION & ADDITIONAL CHARGES) REGULATIONS
Under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations you have the right to cancel your order for any item bought on this website for a full refund.
This doesn’t apply to:
- Items collected in store
- Goods made to the customers specification or are clearly personalized
- Goods which are liable to deteriorate or expire rapidly
- Sealed goods which are not suitable for return due to health protection or hygiene reasons, if unsealed after delivery
- Goods that becomes mixed inseparably (according to their nature) with other items after delivery
We always look to resolve issues directly with our customers and our teams will be happy to assist with your queries.
OUR CONTACT DETAILS
If you have any questions about these terms and conditions, please write to us by email to info@liviana.co.za